Free Style Screen
Order Issues
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
I’m missing an item from my order, what do I do?
If there is an item missing from your order, please get in touch with us and we’ll be happy to help.
For details of your order please visit “My Orders”.
When contacting us about an order issue, please include your order number and as much detail as possible about the problem.
What do I do if I receive a faulty item in my order?
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
Delivery
Our partners with major international shipping companies to offer different methods. You can choose your preferred shipping method on the Order Information page during the checkout process.
What should I do if my order hasn’t been delivered yet?
When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.
How can I find your international delivery information?
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Can I track the delivery of my order?
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
Returns & Refunds
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!
What is your International Returns Policy?
Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1, Faulty items damaged/broken or soiled upon arrival.
2, Items received in the incorrect size/color.
3, Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
Non-Returnable Items
We will not accept returns in the following conditions:
1, Items outside the 30 days warranty time-frame.
2, Washed, worn, used or misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
I’m an International customer. How do I return something to you?
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1, If your item is returnable, please submit a ticket in our Support Center stating your:
Order number
Product name
Reason for return
2, Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3, Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
Can I return an item for an exchange instead of a refund?
Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
